Return & Exchange Policy

We accept returns within 3-7 days of purchase, depending on the product category. To be eligible:

  • The item must be unused and in its original packaging.
  • A valid proof of purchase (receipt or order number) is required.

Non-Returnable Items

Certain items are non-refundable, such as:

  • Personalized/custom products
  • Clearance sale items
  • Perishable or hygienic products (if applicable)

Refund Process

  • Once we receive your return, we will inspect it and notify you of the approval or rejection.
  • If approved, refunds will be processed within 7-14 business days via the original payment method.

Exchange Policy

Exchanges are allowed only for defective or damaged products. Contact us at tempusprimepk@gmail.com within 48 hours of delivery.

Shipping Costs

  • Return shipping costs are the customer’s responsibility unless the return is due to an error on our part.
  • If you receive a refund, the cost of return shipping will be deducted (if applicable).