FAQs

1. What products do you sell?

At MS Trader, we specialize in hand watches and jewelry items, offering a range of stylish, premium, and affordable accessories for both men and women.

2. Do you offer original branded watches?

We offer high-quality watches, including luxury, stylish, and trendy timepieces, carefully curated for durability and elegance. Product descriptions specify the type and quality of each item.

3. How can I place an order?

To place an order:

  1. Browse our collection and select your favorite item(s).
  2. Click “Add to Cart” and proceed to checkout.
  3. Enter your shipping and payment details to complete the purchase.
  4. You will receive an order confirmation email.

4. What payment methods do you accept?

We accept a variety of secure payment methods, including:

  • Credit/Debit Cards Visa, Mastercard Cards
  • Cash on Delivery (COD) 
  • Other digital payment options Easy Paisa and Jazz Cash

5. How long does shipping take?

Shipping times depend on your location:

  • Domestic Orders: 2-4 business days)
  • International Orders: 10-20 business days

You will receive a tracking number once your order has been shipped.

6. Do you offer refunds or exchanges?

Yes! We have a 3-5 day return and refund policy

  • Items must be unused and in original packaging.
  • A valid proof of purchase is required.
  • Refunds are processed within 7-14 business days after approval.

For defective or incorrect items, we offer exchanges within 48 hours of delivery. Please contact us at tempusprimepk.@gmail.com.

7. Can I cancel my order?

Orders can only be canceled within 12 hours of purchase. Once processed, cancellations may not be possible. Contact our support team immediately for assistance.

8. Do you provide gift packaging?

Yes! We offer elegant gift packaging on select items. You can choose this option at checkout.

9. How do I track my order?

After shipping, we will send a tracking number via email. You can use it to track your package on our website or the courier’s tracking system.

10. How can I contact customer support?

You can reach us via:
📧 Email: tempusprimepk.@gmail.com
📞 Phone/WhatsApp: +92 3183131531
📱 Social Media: (Instagram/Facebook links, if available)